• Customer Service | Platform

    California Franchise Tax Board: California Generates $2 Billion for Citizen Services

    Pega was first used to automate paper correspondence processing, and then as the platform used to process all 16 million personal income tax returns for the 2016 tax season, handling as high as 960,000 returns per day.

  • Operational Excellence, Business Agility, Operational Excellence | Platform

    With Pega’s Build for Change Technology™ and patented specialisation capabilities, DEFRA is able to tailor its own processes, such as managing immunisations for animals and tracking their locations across the country, to address potential incidents more efficiently.

  • Operational Excellence, Business Agility, Operational Excellence | Platform

    With Pega’s Build for Change Technology™ and patented specialisation capabilities, DEFRA is able to tailor its own processes, such as managing immunisations for animals and tracking their locations across the country, to address potential incidents more efficiently.

  • Operational Excellence | Platform

    ニュージャージー州

    Using the Pega 7 Platform, New Jersey Courts now has an inventory of case management services and a framework to maximize application reuse with every new release.

  • Operational Excellence | Platform

    ニュージャージー州

    Using the Pega 7 Platform, New Jersey Courts now has an inventory of case management services and a framework to maximize application reuse with every new release.

  • Operational Excellence | Platform

    New South Wales: Streamlining State Transportation Management

    Using Pega, NSW TMC built a seamless, decision-based incident management solution to more efficiently track, manage, and respond to myriad events. It used agile methodology to deliver rapid results in just four months.

  • Workforce Optimization, Legacy System Innovation | Platform

    メイン州はPega Cloudを採用して住民サービスを最適化

    The State of Maine leveraged Pega Platform to enhance citizen services and increase application development productivity by 90%.

  • Workforce Optimization, Legacy System Innovation | Platform

    メイン州はPega Cloudを採用して住民サービスを最適化

    The State of Maine leveraged Pega Platform to enhance citizen services and increase application development productivity by 90%.

  • Legacy System Innovation | Platform

    Texas Department of Transportation: A Faster, More Effective Way to Transform Legacy Systems

    Texas Department of Transportation determined that Pega offers a faster and more effective way to transform aging legacy systems than either packaged applications or internal development options.

  • Customer Service, Operational Excellence | Customer Service

    ペガで優れたチャネル横断的カスタマーエクスペリエンスを提供するTCDRS

    TCDRS selected the Pega Customer Service application as part of a four phased strategic initiative to update their existing technology while improving service to their members. With Pega, TCDRS eliminated 5 systems and dramatically reduced system maintenance costs.