• Business Agility, Legacy System Innovation | Customer Service

    Alfa-Bank: 4x Reduction in Servicing Time

    By using Pega’s Direct Capture of Objectives (DCO) tool and use of a more Agile methodology to take advantage of the ability to rapidly deploy new functionality, the bank was able to significantly increase speed to market.

  • Customer Service | Customer Service

    American Express:期待を超えるサービスを提供(英語)

    ぺガはAmerican Expressの顧客の期待を超えるために設計されたプラットフォーム構築を支援し、その結果、満足度は300%増加し、スピードは10%増加しました。

  • Customer Service | Customer Service

    American Express:期待を超えるサービスを提供(英語)

    ぺガはAmerican Expressの顧客の期待を超えるために設計されたプラットフォーム構築を支援し、その結果、満足度は300%増加し、スピードは10%増加しました。

  • Customer Service, Operational Excellence | Platform

    ANZ:ペガを利用してグローバルビジネスオペレーションを改革

    To drive ANZ’s super-regional strategy, they implemented nine Pega applications across 11 geographies, covering 3,000 users who are managing over five million customer interactions a year.

  • Customer Service, Operational Excellence | Platform

    ANZ:ペガを利用してグローバルビジネスオペレーションを改革

    To drive ANZ’s super-regional strategy, they implemented nine Pega applications across 11 geographies, covering 3,000 users who are managing over five million customer interactions a year.

  • Customer Retention | Marketing

    EE:顧客に対する提案の成功率を4倍に(英語)

    EEがPega Marketing for Communications(通信)を利用して顧客維持管理を行い顧客の生涯価値を増加する様子をご覧ください。

  • Customer Retention | Marketing

    EE:顧客に対する提案の成功率を4倍に(英語)

    EEがPega Marketing for Communications(通信)を利用して顧客維持管理を行い顧客の生涯価値を増加する様子をご覧ください。

  • Customer Retention | Marketing

    Elisa Bridges Omni-Channel Gaps

    Elisa’s vision was to create an omni-channel environment in which each customer interaction was relevant, timely, and consistent – and customers could migrate seamlessly to their preferred channel, without losing context.

  • Customer Service, Customer Retention | Marketing

    Etilasat

    Seeking new methods to expand marketing offers and services, Etisalat implemented Pega and Accenture’s Intelligent Customer Decisioning as-a-Service solution, which combines Pega® Marketing for Communications and Pega® Customer Decision Hub with Accenture’s consulting, managed services, and deep industry expertise across technology, digital, and marketing.

  • Customer Service, Customer Retention | Marketing

    Etilasat

    Seeking new methods to expand marketing offers and services, Etisalat implemented Pega and Accenture’s Intelligent Customer Decisioning as-a-Service solution, which combines Pega® Marketing for Communications and Pega® Customer Decision Hub with Accenture’s consulting, managed services, and deep industry expertise across technology, digital, and marketing.