Outline Circle
Little Circle
Outline Circle

Business workflow management

What is business workflow?

A successful business workflow streamlines and optimizes business processes within an organization. Faced with pressures to produce better products and services while holding down operational costs, businesses are striving to improve their workflows. For example, a global IT leader like Ciscocan achieve operational efficiently by utilizing a powerful and adaptive workflow platform.

Directly capture objectives (DCO)

Capture the policies and procedures that define your business – including rules, data models, UIs, integrations, reports, and organizational structures.

Dynamic Case Management for Dummies


Dynamic case management for dummies

Discover how you can use DCM to lead change in your enterprise.

Case lifecycle management

Learn how Pega's case lifecycle management becomes a canvas for IT and business operations to collaborate.

Comprehensive business workflow management

Workflow platforms should deliver everything you need to design, implement, and evaluate business workflows. Business process management (BPM) software should empower all dimensions of business workflow management, including intelligent routing and queuing, comprehensive and unified case management, and guided task execution.

Effective workflow application platforms reach across geographic, organizational, and IT system divisions to present workers with a comprehensive view of the information that is pertinent to a particular work case. For each case passing through a business workflow, the system should also automatically attach relevant service level conditions, specifying clear deadlines, escalation paths, and corrective actions in the event that targets are missed.

Business workflow automation with Pega BPM

Pega is a leader in today’s BPM market. Harnessing Pega’s BPM software allows you to create and deploy an intelligently automated business workflow that uses defined business rules to route work to the right system or the right person, and to prioritize work within queues. Pega’s BPM suite also guides workers through task execution, providing needed information at just the right time.

With Pega software, business users can quickly convert new business goals into new business workflows and processes with minimal reliance on IT staff. Pega’s technology automates the programming required to turn business rules and workflow models into running applications, greatly accelerating your roll out of new processes and services. Business rules are sophisticated and flexible, and powered by a high-performance business rules engine, enabling you to fully capture your organization’s objectives and insights into rules-driven enterprise applications.

Industry-specific solution frameworks speed your progress, providing data models, business rules, business workflows, and user interface templates rooted in industry best practices. With its business user-driven change process and its powerful business rules platform, Pega BPM is the ideal foundation for continuous process improvement programs, business transformation initiatives, or targeted solutions that make specific operations more effective, efficient, and agile.

Additional resources