ニュース記事

「ニュースに値する」という表現では物足りません。当社の業界トップのソリューションは、世界有数の各企業が将来を見越して設計したアプリケーションのビルドに役立てられています。

| Forbes

Customer Service Negligence: It's Time for Change!

| Adrian Swinscoe

The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega

| Forbes

Are You Providing A Frictionless Customer Experience?

| Forbes

Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service

| Trend Report

Pega’s Carsten Rust explains the concept of design thinking

| The Fintech Times

Pega research finds that consumers still trust human advice over AI

| Adrian Swinscoe

Pega's Tom Libretto discusses recent Pega research findings on customer service

| CUSTOMER Magazine

Pega awarded CRM Excellence Award for improvements made to client businesses

| CustomerThink

At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences

| HR Technologist

Claudia Rodriguez joins Pega to help create a more inclusive and diverse workforce

| Insurance Business UK

Pega’s Tony Tarquini explains how understanding customer needs leads to better outcomes

| Verdict

At PegaWorld, Pega’s Dr. Rob Walker brings heart to artificial intelligence

| ITBusinessEdge

Pega named as the best solution for overall digital business transformation

| Der Bank Blog

Recent Pega study finds German consumers are frustrated with customer service while businesses disagree

| Which-50

Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation

| iTWire

Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations

| Funkschau

Pega’s Martin Carney considers the opportunities and impacts of 5G

| iTWire

At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers

| TeleTalk

Consumers lack trust in AI because empathy is missing, Pega study finds.

| itnews

National Australia Bank shares how Pega bots are improving workflows and customer service

| Minter Dial

At PegaWorld, Dr. Rob Walker highlights customer empathy and overcoming customer mistrust

| CallCenter For Finance

Consumers lack confidence in AI, says Pega survey.

| Nieuws.social

Consumers clearly not convinced by the benefits of artificial intelligence.

| B2B Marketing

Why Pegasystems wants to turn customer engagement into customer empathy.

| Siecle Digital

Pega: the company that wants to reconcile multinationals with their customers.

| Siecle Digital

Pega introduces AI with empathy at PegaWorld 2019.

| itnews

Pega client Optus shares insights from building a universal workflow at PegaWorld

| IT Leaders

A PegaWorld roundup including DPA’s place in a digital transformation strategy