Practice Leader Manager

Job Category: Product Management
Location: UK - Reading


This is a high-profile and demanding role, requiring a combination of analytical skills, thought leadership, project/ process management, cross-functional collaboration and professional development skills. This role is designed to help Pega grow its business; provide high quality services to its clients, partners and employees; increase the efficiency and productivity of current team members; manage and help develop talented and experienced employees; and help develop a delivery infrastructure for rapid growth.


 In this role, you will:


  • Lead and develop a team of assigned Practice Leaders
  • Achieve annual quota license and annual services revenue and bookings quota as assigned.
  • Achieve and maintain Delivery Excellence within assigned projects and accounts.
  • Lead work efforts, execute and grow Consulting billings in assigned projects and accounts.
  • Deliver the sold project margin goal by managing write-offs and staff assignments within the project budget.
  • Achieve a minimum of 5% personal billable utilization.
  • Develop and manage ELs and delivery teams and ensure projects are completed on time, within budget and with the highest consistent quality.
  • Serve as project escalation point for your team’s clients to ensure high quality. deliverables, solutions and client management on projects.
  • Collaborate with the Pega sales and technical organizations to maximize growth opportunities.
  • Develop and maintain deep client contacts as assigned.
  • Achieve and maintain assigned Certifications and needed credentials.
  • Serve as a role model in project management, best practice sharing, proactive actions and creative problem solving activities.
  • Mentor assigned team resources to develop their full potential, to ensure adoption of methodology and delivery of quality of work, and to ensure that company objectives are met.
  • Participate in senior-level customer governance boards.
  • Develop a sales pipeline of consulting opportunities and manage those to a high win rate, such that the team achieves its consulting sales quota.


The Person:


You have proven experience in professional services delivery or business development, as well as experience in one of our target industries. You are a natural, fast-paced learner able to turn out solutions of your own initiative, and you are comfortable positioning yourself as an educator equipped to offer large accounts practical solutions to relevant industry problems. You can speak with confidence and clarity and can hold gravitas in conversations with C-suite executives or VPs of Marketing. This is a position for someone who is a goal-driven, challenge-seeking performer.


Qualifications will include:


  • BA/BS (Business or Technical Degree preferred)
  • 15+ years of experience in a professional services delivery or business development role
  • Well versed in one of Pega’s target industries
  • Ability to persuade and influence, using appropriate interpersonal styles and communication methods to gain acceptance of thoughts, plans, activities, services and products
  • Ability to achieve role based Pega certifications
  • Ability to complete Industry Specific Training as required



Job ID: 5994

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
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