Principal Cloud Operations Engineer, Infrastructure (Multiple Openings)
What You'll Do at Pega:
- Work on the reliability, availability, and security of Pegasystems cloud service offerings.
- Act as a mentor in Pega Cloud area for other parts of Pega organization.
- Handle alerts, incidents, service requests and changes within SLA.
- Own customer escalations.
- Perform provisioning and upgrade of the Infrastructure components & solutions.
- Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems.
- Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services.
- Create, review, and update operational runbooks and Standard Operating Procedures.
- Participate in testing of pre-release product enhancement testing with Engineering.
- Identify the needs and build tools to automate repeated operational tasks and reduce toil.
- Manage multiple projects simultaneously and adapt to changing business goals.
Who You Are:
- Requires Bachelor’s degree in Electronic Engineering, Computer Science or related field of study, and
- 5 years of experience in any job title/occupation/position involving enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service.
- Experience specified must include each of the following:
- 5 years of experience with Linux systems administration;
- 5 years of experience working with cross-functional global and remote teams;
- 4 years of experience with Amazon Web Services (AWS);
- 4 years of experience with systems engineering including Linux-based system performance, memory management, I/O tuning, configuration, clusters and troubleshooting;
- 3 years of experience supporting, configuring, troubleshooting, and tuning mission critical production Java applications and Apache Tomcat application servers in a global enterprise;
- 3 years of experience with cloud infrastructure, platform, and application operational admin tasks, including monitoring & observability, high availability, connection pooling, and application load balancing;
- 3 years of experience analyzing application performance, using tools such as thread and heap dumps and JVM memory structure and garbage collection concepts;
- 3 years of experience with administration of web servers running Tomcat, Apache or Nginx;
- 1 year of experience with scripting languages such as Bash/Shell, Python or similar; and
- 1 year of experience with microservices architecture with Kubernetes.
- Telecommuting permitted up to 3 days a week.
- Must work shifts on rotation including weekend coverage.
Work Location:
21000 Atlantic Boulevard, Suite 401, Dulles, VA 20166
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
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Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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