Operations Analyst, Consulting Operations
Meet Our Team:
Our team supports, empowers, and drive results for Pega with a focus on Consulting and Client Success. We cultivate, develop, execute and communicate global strategies, business practices, actionable insights, field enablement, and best in class applications. We strive to continuously improve our business.
Picture Yourself at Pega:
As an Operations Analyst, you will be a trusted business partner for Pega’s global consulting organization and a key member of the Operations team. You will work collaboratively within project teams and communicate status, actions, and aims to the region as per the requirements of the project. You will also collaborate with cross-functional teams to drive productivity and efficiency of our business systems and reporting capabilities. The insights you deliver to the leadership team will provide key actionable insights for the consulting business to meet its business objectives
What You'll Do at Pega:
- Provide Front line support for Consulting Solutions Executives, Project Leaders & Shared Services in assisting with forecasting, system processes, invoicing and billing rules, accounting adjustments/revenue recognition etc.
- Work with the Consulting leadership community to research, advocate, and make recommendations on business process improvements to drive user adoption of our systems and processes.
- Become the SME of all internal systems including maintaining user documentation, communication/training of new/existing business processes and system knowledge/support.
- Recommend improved functionality to increase automation to better facilitate business functions.
- Ensure collaborative and effective communication with consulting and cross functional teams and internal UAT testing of system enhancements.
- Collaborate with Global Operations team on reporting best practices.
Who You Are:
- 2-3 years of business experience as an Operations/Business analyst in high tech/software industry preferred, ideally with a background in supporting consulting and/or sales organizations
- Ability to understand a process from end to end and understand all aspects involved throughout entire lifecycle
- Ability to balance day-to-day operational responsibilities with long term strategic projects
- Skilled communicator; able convey ideas to sales and delivery stakeholders as well as senior leadership in person or in writing
- Must possess the ability to accept changing circumstances and adapt work accordingly
- Experience with understanding data form visualization tools such as Tableau or PowerBI
- A self-starter who demonstrates initiative, entrepreneurship, and tenacity while working proactively rather than reactively.
- Ability to adapt to changing business needs and objectives
- Experienced with Microsoft Office, especially Excel and PowerPoint
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
- #LI-Remote #LI-PD1
Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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