Vai direttamente al contenuto principale

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Webinar

How to make card disputes a customer service opportunity

Disputing a financial transaction performed on a credit card or a debit card, through an ATM or wired via ACH is a stressful moment to your customer. Yet, if handled quickly and accurately, studies have shown these events can increase customer satisfaction in 96% of the cases. Advances in technology and changes with Mastercard and Visa have opened up significant efficiency opportunities.

Tune in to hear:

  • How the industry landscape is changing and what this means for efficiency of disputes.
  • How a simple workflow geared toward hyper dispute automation and consistent, reliable processing is reusable across all products and case types
  • How issuers can reduce expenses and losses while increasing customer satisfaction and maintaining industry compliance
  • New options for keeping the customer relationship but exporting some/all of the back office work to a servicer
  • First-hand experience from First Tech Federal Credit Union on the results achieved by deploying new technology

Tag

Argomento: Servizio clienti Industry: Servizi finanziari

Risorse correlate

Best of Pega

Ricerche correlate e approfondimenti

Scopri le novità, le innovazioni e cosa è di tendenza adesso.

Sfoglia la raccolta
Why Pega

Perché scegliere Pega?

Un software straordinariamente potente non è l'unica cosa che ci distingue.

Scopri di più
Condividi questa pagina Share via x Share via LinkedIn Copying...