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HCL Technologies

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 149,000+ ‘Ideapreneurs’ working in 45 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services.

HCL's Digital & Analytics services is one of the fastest growing, large enterprise focused digital transformation practices in the industry. Digital & Analytics has helped large and complex enterprises across the world with their digital transformation journeys over the last few years. We implement digital at scale by redefining people attributes, technologies, business processes, and structures at scale – by rethinking the organizational mind-set, change management approach and collaboration with the eco-system. This means identifying barriers to digital change and executing on the digital strategy.

  • Rated as a leader in all 7 research quadrants on Digital Business Transformation: ISG
  • Rated as a leader in Next Generation ADM Services & Agile Development: ISG
  • Rated as a leader in Application Modernization Services: Everest
  • Rated as a leader in Digital Services for Retail: Zinnov
  • Rated as a leader in DevOps Services: IDC
  • Rated as a leader in Applied AI and Advanced Analytics: Avasant

Expertise and Insights

We at HCL, believe that every enterprise has a unique DNA. We help amplify this uniqueness, through the power of digital technologies and analytics.

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Solutions We’ve Built

HCL ADvantage Pega

HCL ADvantage Pega offering under the end-to-end portfolio of Digital Process Automation services, is a set of solutions, implementation frameworks and playbook that accelerate implementation of Pega based solution or platform. For global implementations of Pega, these provide the speed and consistency needed for success.

HCL ADvantage Pega is a technology driven solution. Since the core of ADvantage Pega is built as a highly malleable & independent component, it can be easily fit in any functional area or industry domain. Target Industries include Telecom, Insurance, Pharma, Financial services and more.

The key solution facets of the ADvantage Pega proposition include the following: 

  • Bootstrap Business-Solution Store: A catalog of business solutions built on Pega leveraging the latest industry trends and common business pain-areas. Provides a model and blueprint for adoption & customization.
  • Rapid Deployment Framework: An integrated offering, which enables automated environment provisioning, CI/CD automation, code quality validation, test automation, containerization and framework for adopting best practices intended for platforms based on Pega.
  • Smart Process Automation Hub: A collection of solutions, proofof-concepts & PoVs leveraging key digital technology trends (like RPA, AI/ML, Blockchain etc.), wrapped around Pega - provide an edge in Ideation & defining the next-gen Target State Platform.
  • Pre-built Accelerator Library: A set of design pattern cookbooks, standards, checklists & pre-built reusable components / accelerators that catalyze the implementation & reduce the app-dev cycle time.
  • App-Dev-Playbook: A guided gear for Process Optimization, Pega Upgrades, Migration, Performance Tuning, Automation & best-in-class DIY (do-it-yourself) prescriptions/ready-reckoners, assist in improving efficiency & circumventing potential bottlenecks.

Rapid Deployment Framework

Agile projects require well-orchestrated engineering automation to support rapid releases. HCL’s Rapid Deployment Framework brings the agile and DevSecOps tooling required to enable a continuous release environment for DPA engagements on the cloud/on-prem. It also helps customers in defining a model to build & deploy Pega@Scale.

The framework is powered by 7 key tenets. It follows an incremental / methodological approach to adopt DevOps complementing BPM and address the challenges involved in a waterfallish build-release management cycle:

  • Continuous Integration
  • Continuous Code Quality
  • Repository Management
  • Test Automation
  • Continuous Delivery & Containerization
  • Infrastructure as Code
  • Monitoring and Log Management

Business Benefits:

  • Reduced Operational Expenditure (OpEx)
  • Automated Release Management Pipeline
  • Faster time to market through cutting out the waste in the life cycle
  • Reduced risk – better understanding of impact of code on infrastructure and vice versa
  • Reduce cost of delivery and deployment through automation

Churn Management Solution

Churn Management solution leverages predictive, adaptive and text analytics, to identify customers at risk of churn and pro-actively provide personalized retention offers powered by the Pega Customer Decision Hub (CDH).

Business Benefits:

  • Increase Customer Retention
  • Increase Profitability
  • Improve Customer Satisfaction and loyalty
  • Improve Business Performance & Customer Experience
  • Improve Marketing Strategy (targeted cross-selling)
  • Reduce Retention Cost

Digital Insurance Claims Experience (D.I.C.E) Solution

A bootstrap solution for Next-Gen Insurance Platform, built leveraging Robotic Process Automation, Pega Infinity Case Management, AWS Machine Learning & HCL’s home-grown Cognitive Platform – Omniverse. It helps customers embarking on a digital journey and how the seamless interlock across the products can be achieved.

Business Benefits:

  • Improve Productivity & faster time to market
  • Reduce Manual hand-offs & overheads with STPs
  • Reduce Operational Cost (OpEx)
  • Multi-lingual conversation and voice enabled assistants
  • Eliminate mundane & monotonous tasks with OCR & RPA
  • Personalized Customer Experience
  • Providing a human-face to your brand
  • Elevation of the Nature of Work
  • Improve Speed & Scale
  • Proactive detection of Fraudulent Claims with AI/ML techniques

HCL Pega Code Scanner & Scan-Bot

Pega Code Scanner focuses on performing design, security and consistency analysis for Pega based applications, that will help improve Pega code quality and provide productivity improvement on development and code review effort.

Some key highlights of the accelerator include:

  • Automate scaffolding to enable developer to focus on the business functions implementations.
  • Codified best practices instead of just documentations
  • Complements the Pega Guardrails/Preflight tool
  • Scans for rules with security vulnerabilities
  • Development best practices embedded in to scaffolding
  • Allows to export the warnings to Excel/PDF.
  • It can be seamlessly embedded with CI/CD pipeline
  • Scan-Bot feature for individual chatbot powered assistance for code quality validation

Business Benefits:

  • Ease of usage, maintenance & configuration
  • Enabling developer to focus on solving business problems
  • Improved consistency & standardization across development teams
  • Improved effort efficiency
  • Increased productivity & quality through automation
  • Model Driven Automated Code validation for Scaffolding Components
  • Propagate knowledge, experience and best practices across projects

Environment 360 Portal & Pega ROAR Framework

The one-stop operations portal to get a 360-degree view on the operational transactions in one-portal than making the support teams act as keyboardwarriors by toggling multiple windows for fetching the info. HCL’s Pega RealTime Operational and Analytics Reporting (ROAR) Framework provides an ELK based Real-Time view for transactional volumes that are summarized by service, operation, partner etc.

Business Benefits:

  • Productive use of team’s effort by reducing the troubleshooting activity & time
  • Reduced manual effort in comparing data across environments
  • Single portal for all (DevOps, Monitoring, Sanity test etc.)
  • Real-time Operational Reporting & Analytics helps customers in their analysis of the data and reports
  • No restriction on the amount of transactional data that can be stored, searched and analyzed. Both storage & processing can be horizontally scaled through addition of hardware
  • Modern JavaScript-based components that provide intuitive visualization
  • Responsive design that works well on all form factors
  • Customized user management plugin

HCL ADvantage Pega Upgrade

HCL Technologies, a Pega Strategic Consulting Partner, has more than decade long relationship with Pega. And over the years, HCL has developed deep experience & a strong track-record for delivering innovative process solutions, seamless Pega application development & upgrades across myriad verticals.

Over the years, HCL has developed solutions, accelerators, implementation frameworks and playbook that accelerate the implementation & tech-refresh of Pega based solutions or platforms for global organizations.

HCL ADvantage Pega Upgrade/Migrate Solution is a methodological approach that helps customers embarking on Pega Upgrade or Migration initiatives to accelerate the implementation with automated scripts for platform readiness, pre-&-post upgrade activities, validation & certification. The objective of this solution is to standardize the operation, reduce the manual efforts & improve the overall operational efficiency.

Some of the business benefits that can be realized are:

  • Ease of usage, maintenance & configuration
  • Improved operational & effort efficiency
  • Catalyze the Pega Upgrade & Migration exercise
  • Reduce effort for pre & post migration or upgrade activity
  • Improved consistency & standardization of the upgrade tasks
  • Increased productivity & quality through automation
  • Reduce manual tasks that are mundane & error-prone
  • Automated application sanity checks, validation & certification

Please reach-out to the HCL Team, to perform a contextualized assessment of the existing Pega landscape and define the right approach & roadmap for the upgrade journey. And, catalyze the digital acceleration & tech-refresh of Pega programs by complementing it with the ADvantage Pega offerings.

Get more out of Pega with HCL’s Scale Digital Expertise

Talk to our experts, to learn about our “ADvantage Pega” offering and understand how it helps customers accelerate implementation of Pega based solutions or platforms.

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