Customer Retention
Prevent attrition before it starts with pre-emptive actions
Customers constantly consume new info and shift directions. Tap into data streams to detect churn risk and trigger a proactive best-fit retention action automatically. When customers give indication to cancel, AI provides real-time recommendations to save and deepen the relationship.
- Consolidate your systems, data, and analytics into a unified experience
- Create and implement predictive and adaptive models in minutes, not weeks
- Engage customers contextually throughout the customer lifecycle to prevent higher-cost retention saves
Cross-sell & upsell
Don’t wait for a campaign. Give customers the right offer, right now.
Digital signals can show customer intent, but the window closes fast. Identify in-market customers in real time to deliver contextual offers automatically and drive conversion rates through the roof – without having to wait for a campaign.
How we do it
- Leverage contextual intent data and adaptive modeling to maximize marketing spend efficiency
- Personalize engagement with real-time decisioning and AI at the moment of need
- Sit back as models self-optimize in real time to increase engagement relevance and drive conversions
Customer Engagement
Deepen relationships with empathetic customer experiences
Customers want more than just sales offers. Help them navigate each journey with empathic reminders, alerts, service nudges, and nurture streams to deepen relationships, increase loyalty, and improve NPS.
How we do it
- Understand an individual’s propensities, behavior, and needs in real time
- Analyze customer data signals across channels to activate experiences that go beyond expectations
- Serve empathetic next best actions that align with what customers really need