Vai direttamente al contenuto principale

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Pega & Accenture

Empower digital transformation through innovation

Pega’s market-leading customer engagement technology and proven track record with leading brands make us the perfect partner for Accenture.

A partnership built for success

Pega and Accenture have a long, impressive history together. Accenture has been named Pega’s Partner of the Year every year since 2013. And for good reason. As a Platinum-level Pega Strategic Consulting Partner, Accenture has thousands of proficient professionals delivering Pega’s transformative engagement capabilities to clients all over the globe. But what’s next? 

Pega is ever-changing. Our capabilities are growing and our technology is becoming more future-forward than ever before. From empathy-enabled AI that’s revolutionizing how brands connect with customers, to solutions specifically designed for today’s changing times, to ever-evolving automation tools, Pega’s next chapter is going to deliver even more breakthrough results for more customers. And we need our number one partner to help make it happen.

Analysts continuously rank Pega a leader

Pega earns high marks for CRM applications, BPM platform, and more.

Learn more

The real value of ethics-driven intelligence

Read how combining artificial intelligence with empathy actually leads to better engagement.

Get the study

Technology designed to understand customers

Real, long-term customer value comes from treating customers like human beings, not as the means to greater revenue. By using state-of-the-art AI that listens and actually understands the needs of today’s connected customers, businesses are creating fans for life – and earning millions in the process. 

The Pega Customer Decision Hub™ fosters and maintains valuable customer relationships by creating consistent, relevant experiences for every individual. By centralizing data, analytics, and insights learned over time, it uses personalized knowledge to recommend next-best-actions and serve the best engagement experiences in real time. That way, customers get what they want, exactly (or even before) they want it, no matter the channel.

Success, proven by collaboration

In August 2019, Accenture and Pega partnered for the launch Accenture Liquid Studios for Pega Catalyst™. As described by David Steuer, managing director of Accenture Intelligent Software Engineering Services, “These new studios combine the power of Accenture and Pega to help our clients jump-start innovation by envisioning differentiated and simplified customer journeys.” 

This exciting collaboration proves that the power and capability of both Accenture and Pega are amplified when we combine our strengths and go to market with smart, strategic solutions that solve real problems and facilitate our clients’ best work. Going forward, let’s take this beyond design thinking and further into the areas of customer engagement, customer service, and intelligent automation, across industries.

Launching Liquid Studios

Learn how you can accelerate client outcomes at reduced risk, cost, and time to outcome.

Pega and Accenture deliver innovation and speed to customers

“Virgin Money has delivered dramatic operational efficiency and customer experience outcomes with Pega and Accenture. As an example, account opening journeys for one product have been reduced from 15 days to 15 minutes.”

Check out the case study

“We rely on Pega to provide us with the capabilities we need and on Accenture for all the experience and knowledge they have as a Pega partner.”

"Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal."

Check out the case study

Meet the Pega and Accenture Team

David Steuer
Global Pega Practice Lead
Accenture
[email protected]

Dave Barman
Pega Partnership Development Director
Accenture
[email protected]

Sok-Cheng Thea
Liquid Studios for Pega Catalyst Lead
Accenture
[email protected]

Valerie Delby
Global Alliance Director
Pega
[email protected]

Phil Underhill
International Alliance Director
Pega
[email protected]

Linda Stinson
Partner Enablement Executive
Pega
[email protected]

Condividi questa pagina Share via x Share via LinkedIn Copying...