Research Report
What auto customers expect for aftermarket services
As automotive manufacturers move into the role of conductor for the full aftermarket services ecosystem, the goal is to make vehicle ownership as easy as driving on cruise control. While this requires many fundamental shifts in your business model and the capabilities you provide , the largest one is this: becoming completely customer-centric.
Get up to speed on what your customers expect and how to make it simple for them to get from point A to point Z – and everywhere in between.
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