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Build for Change®

The next best ideas in digital transformation.

Nolan Greene

The 3 critical mistakes of RPA (and how to avoid them)

Jenna McAuliffe

Facing the ugly truth: Poor customer service comes at a cost

Christine Parker

3 service pain points that make clients want to switch banks

Carrie Cartwright

Sneak Peek: PegaWorld Tech Pavilion

Bill Marshall

Healthcare customer service gets personal

Carolyn Rostetter and Dan Chamberlain

Improve recall management to improve your brand

Don Schuerman

Drive government efficiency with the 4 dimensions of scale

Tiffany Blair

Modularity is still the name of the game

Next Best Action: Why you need it

Mark Davies

Next Best Action: Why you need it

For insurers, relevance is the new ROI

Thomas Harrington

For insurers, relevance is the new ROI

Government agencies are going Agile

Leanne Russell

Government agencies are going Agile

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat