PegaWorld 2018: OCBC Reimagines Customer Engagement (Presentation)
OCBC is obsessed with elevating the customer experience. The Bank's Pega applications, built with a strong UX foundation, are essential in establishing deep customer engagement, minimizing customer wait/hold times, and delivering high ROI. Join this session to learn how OCBC delivers clear and concise content, efficiency, speed, and quality across sales, onboarding, and customer service - all without compromise.
Industry: Financial Services