PegaWorld 2018: Cisco Customer Service - Digital Agents, Intelligent Routing and now CSA Enabled People (Video)
We are continuing the evolution at Cisco to deliver world class customer service. We started with Digital Agents to automate work, used Decisioning to drive intelligence into the routing path and now we are bringing the human agent into the mix through integration of Pega Customer Service.
PegaWorld iNspire | May 4, 2021
We’re bringing you the most iNnovative tools, ideas, and success stories to get you up to speed – all in a convenient virtual format.
We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.