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PegaWorld 2018: Cisco Customer Service - Digital Agents, Intelligent Routing and now CSA Enabled People (Video)

We are continuing the evolution at Cisco to deliver world class customer service. We started with Digital Agents to automate work, used Decisioning to drive intelligence into the routing path and now we are bringing the human agent into the mix through integration of Pega Customer Service.


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Industry: Manifatturiero Area prodotto: Servizio clienti Argomento: BPM Argomento: Esperienza clienti Argomento: Servizio clienti Argomento: Intelligenza artificiale
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