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Video

New York Life: Improving Customer Satisfaction with Pega

New York Life Direct markets and administers life insurance and annuity products sold to AARP members and the broader insurance market. In this 3 minute video, learn how NYL Direct has leveraged Pega to streamline and automate manual processes to improve consistency and customer service outcomes. The results? Nothing short of impressive: NYL Direct digitized the workflow of 100 manual tasks, retired five legacy systems, reduced complexity and drove improvement in employee and customer satisfaction.

Speakers:

  • Miguel Suarez, Vice President, New York Life Direct
  • Jason O'Brien, TBC, New York Life Direct

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