Leveraging Robotics to Jumpstart the Customer Journey
“With robotic automation, we realized significant annual savings, reduced average handle time and minimized training requirements for our CSRs."
– Customer Service Executive, Leading US Telco
Increasingly companies are adopting enterprise transformation strategies to improve customer experience and profitability while reducing cost to serve, and many are rapidly turning to robotic automation to accelerate their transformation journey.
Hear insight from by Ying Chen, Head of Product Marketing Pega 7 Platform, with Eric Musser, Managing Director of Robotics & Workforce Intelligence (formerly CEO of OpenSpan) and Jeff Nicholson, Head of Product Marketing CRM, to understand:
- Places within the journey to inject robotic automation
- The impacts of robotic automation on customer engagement and the end-to-end customer journey
- Actionable plans that allows you to get started in the next 30 days
Presentation slide available for download.
Product Area: Robotic Automation
Topic: Pega Platform
Challenge: Digital Process Automation