Research Report
Digital transformation and COVID-19
COVID-19 has changed the world, setting a new stage of uncertainty. Businesses are struggling to adapt, resulting in flawed customer engagement.
This is also a time of great opportunity through digital transformation. Businesses are more empowered to better serve their customers.
Read our research on COVID-19 to see how organizations are improving customer engagement:
- 54% of businesses feel that they could have done more to support customers during the crisis.
- 61% of businesses feel they learned more about their customers during the crisis than in the previous two years combined.
- 71 % of businesses are now accelerating their digital transformation plans in response to the pandemic.
Read the eBook
Tag
Risorse correlate
Ricerche correlate e approfondimenti
Scopri le novità, le innovazioni e cosa è di tendenza adesso.
Perché scegliere Pega?
Un software straordinariamente potente non è l'unica cosa che ci distingue.