B2B Customer Lifecycle Suite for CSPs
Evolve as Fast as Your Customers
Pega’s B2B Customer Lifecycle Suite is the only communications industry solution that includes sales, CPQ, fulfilment, and customer service all on our Pega 7 unified platform.
Leading CSPs like Telecom Italia, Vodafone, Orange Business Services and Telstra are reinventing the B2B customer experience and delivering outstanding results using our “wrap and renew” 90-day cloud implementation approach:
- Lead to contract – reduce quote times up to 70%, increase sales by 10% (or more)
- Order to cash – streamline delivery up to 70%; eliminate fallout by 50%
- Trouble to resolve – improve NPS by 50 pts, reduce AHT by 20%