PegaWorld iNspire 2020 agenda

Revolutionizing customer relationships. Streamlining service. Working smarter. Building apps faster. Join us at PegaWorld iNspire to find out how top companies do all this and more - and get practical insights you can put right to work.

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Customer How To

Open Business/Open Banking: Getting it Right on Strategy and Execution

DATE TBD

Open banking – or more appropriately open business – is the new normal. Companies, not just in financial services, are changing the way they do business. This is a key part of any organization's digital...

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Spark Talk

From Marketing Campaigns to Always-On Outbound

DATE TBD

Worldwide, the average campaign response rate is less than one percent. Companies overload consumers with billions of messages each year, and these messages typically end up being ignored due to their irrelevancy. This session will showcase...

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Spark Talk

Next Best Practices: Guaranteeing a Rapid and Successful Implementation

DATE TBD

You've bought into the one-to-one, next-best-action approach. So, now what? How do you align your people, processes, and technology to implement a sustainable, high-value engagement program in less than 90 days? In...

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Spark Talk

What is One-to-One Customer Decisioning?

DATE TBD

Ever wish you could read the minds of your customers, and know exactly what they needed? Or better, what would prompt them to act? Customer decision management – or “decisioning"– is an AI technology...

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Spark Talk

Evolution of the Modern-Day CMO: The Chief Value Officer

DATE TBD

The CMO role is evolving, but is still in desperate need of rehabilitation. The average tenure is just two years, with many high-profile brands overhauling or eliminating the function completely, to keep pace...

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Spark Talk

The New Playbook for Unified Sales and Service

DATE TBD

The time has come to break down the silos between your sales and service teams. With major shifts in prospect and customer expectations, creating a holistic view of the customer can be...

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Spark Talk

Enterprise Low-Code Factory: Build Apps Faster and Better Together

DATE TBD

Productivity and efficiency. Business and IT both want the same thing. Low-code application development platforms – collaborative and visually-driven – are key to building faster and better, together. Join us as we explore how Pega...

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Spark Talk

Low-Code and RPA Are Not Low IT

DATE TBD

Enterprise low-code application platforms deliver many powerful benefits. However, to get the most from low-code app dev, IT must take a leadership role. In this session, we’ll share best practices for building...