PegaWorld iNspire 2020 agenda

Open banking – or more appropriately open business – is the new normal. Companies, not just in financial services, are changing the way they do business. This is a key part of any organization's digital...

Worldwide, the average campaign response rate is less than one percent. Companies overload consumers with billions of messages each year, and these messages typically end up being ignored due to their irrelevancy. This session will showcase...

You've bought into the one-to-one, next-best-action approach. So, now what? How do you align your people, processes, and technology to implement a sustainable, high-value engagement program in less than 90 days? In...

Ever wish you could read the minds of your customers, and know exactly what they needed? Or better, what would prompt them to act? Customer decision management – or “decisioning"– is an AI technology...

The CMO role is evolving, but is still in desperate need of rehabilitation. The average tenure is just two years, with many high-profile brands overhauling or eliminating the function completely, to keep pace...

The time has come to break down the silos between your sales and service teams. With major shifts in prospect and customer expectations, creating a holistic view of the customer can be...

Productivity and efficiency. Business and IT both want the same thing. Low-code application development platforms – collaborative and visually-driven – are key to building faster and better, together. Join us as we explore how Pega...

Enterprise low-code application platforms deliver many powerful benefits. However, to get the most from low-code app dev, IT must take a leadership role. In this session, we’ll share best practices for building...