Session: Customer Case Study

Sun Life Financial: ROI and change management within digital process automation journey

Date and Location

June 3, 2019, 11:45AM - 12:30PM
Premier Ballroom 315 Mon


  • Jeff James
    VP, Business Excellence
    Sun Life Financial
  • Mark Lown
    AVP, Brighter Way Lean Solutions
    Sun Life Financial

Sun Life Financial has begun their digital process automation journey using Pega capabilities. Every company wants to drive top-line growth through superior customer engagement and bottom-line savings, but how do you recognize ROI and handle change management to realize the benefits that digital transformation can provide? Sun Life Financial will discuss their experience and lessons learned with development on Pega, change management struggles and successes, as well as once projects are implemented, examining how to know if you have achieved the benefits expected.