Pega Events

Customer Engagement Summit Tokyo

Making digital transformation real.

  • 16 October, 2019
  • 13:00 JST
  • Minato-ku, Tokyo

Why do some organisations get digital transformation right the first time, while others are still chasing success in the midst of digital chaos? Find out at our Customer Engagement Summit, where thought leaders and industry peers will show you how to cut through the hype and deliver real results.

  • Learn which well-intentioned mistakes most companies make – and how to avoid them
  • See how to deliver flawless customer experiences with AI, whilst still staying in control
  • Test-drive powerful technology that lets you engage without limits, automate from end to end, and more

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Kerim Akgonul

Senior Vice President of Products, Pegasystems

Kerim Akgonul is Senior Vice President of Products, responsible for the company’s suite of Customer Relationship Management (CRM) applications, including Pega Customer Service, Pega Marketing and Pega Sales Automation, as well as our Case Management, Decisioning, Mobile, and BPM software.

Kerim began his career at Pega developing applications for customers in financial services and insurance, and he put his customer-centric perspective to work in establishing the company’s product management function. Early in the company’s history, Kerim recognized the power of connecting back-end operations to front-end, customer-facing applications and has focused the product management team on applications that allow business visionaries to innovate how their organizations interact with customers.

Kerim is focused on leveraging technologies such as mobile, cloud, social, IOT and analytics to support business users. He is an advocate for building software that makes the underlying technology transparent and serves the needs of the business. This focus on business impact has contributed significantly to the company being recognized as leaders in CRM, Case Management and BPM.

In addition to leading the Product Management function, Kerim also established the company’s eLearning Platform,, which provides the courses and training necessary to become a Pega Certified Professional. To date, Pega Academy has delivered more than 1.5 million lessons to more than 36,000 students around the world.

Kerim holds a BS in Mathematics and Computer Science from Indiana University of Pennsylvania.

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Nobu Watanabe

Vice President and Managing Director, Pega Japan K.K.

Nobuhiko Watanabe has a Bachelor of Law from Keio Gijuku University in 1991.
Watanabe worked for Accenture for 23 years from 1991 to 2014 where he served for Japan’s Financial Services Practice. From 2006, he acted as the lead of Accenture’s Japan Insurance Practice and led numerous consulting, systems integration, outsourcing and offshoring engagements with major insurance companies.
2012 Accenture APAC Insurance Lead / Managing Director
2014 Started with Pega Japan with the current role.

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Event Agenda



Nobu Watanabe, Vice President and Managing Director, Pega Japan KK


DX Report: Overcoming of ‘2025 Digital Cliff’ Involving IT Systems and Full-fledged Development of Efforts for DX

While corporations move forward in adopting new digital technologies rapidly, the industry specifically is proving strategic value by leveraging cutting-edge DX (Digital Transformation) to increase competitive advantage. However, some companies have challenges to justify system maintenance and upgrade costs which prevent improvement. To understand these issues, METI established the Study Group for Digital Transformation, and issued “DX Report: Overcoming the ‘2025 Digital Cliff’ Involving IT Systems and Full-fledged Development of Efforts for DX” as results of their research. In this session, we will discuss these challenges and solutions provided by the Connected Industries Tax system, which was established to help companies build their DX capabilities.

TBC, Commerce and Information Policy Bureau, Ministry of Economy, Trade and Industry


Digital Transformation for Real

Kerim Akgonul, Senior Vice President of Products, Pegasystems


Customer Engagement Demo

Pega Japan KK


Networking Break


Premier Sponsor Presentation

The details will be updated later.

Accenture Japan Ltd


Customer Story

The details will be updated later.


Customer Story

The details will be updated later.


Closing & Wrap Up

Nobu Watanabe, Vice President and Managing Director, Pega Japan KK


Networking and Award Ceremony

Location Details

Toranomon Hills Forum

5th Floor
Toranomon 1-23-3

Minato-ku, Tokyo 105-0001

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Premier Sponsor