Copertura stampa

Dire che facciamo notizia è riduttivo. Le nostre soluzioni leader di settore aiutano le imprese più grandi del mondo a creare applicazioni progettate per il futuro.

| Adrian Swinscoe

Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega

| Forbes

Customer Service Negligence: It's Time for Change!

| Adrian Swinscoe

The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega

| iTWire

Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations

| iTWire

At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers

| itnews

National Australia Bank shares how Pega bots are improving workflows and customer service

| Destination CRM

Pega’s Don Schuerman explains how combining RPA and BPM for true transformation creates better customer experiences

| Destination CRM

Dr. Rob Walker introduces the new Customer Empathy Advisor and AI Connectors, bringing more empathy to AI technology.

| TechTarget Search CIO

Learn about AI research results and Pega’s Customer Empathy Advisor solution, as well as client and analyst reactions to the news.

| Tech Target

Pega’s Don Schuerman discusses new messaging capabilities and trends at PegaWorld, while clients react to the news.

| Enterprise Times

Pega’s Kerim Akgonul explains new messaging capabilities for Pega Customer Service, as well as where the customer service industry is headed.

| City A.M.

Pega's Tony Tarquini discusses the three elements that should be prioritized during Lloyd's of London's modernization efforts.

| Automobil Industrie

Pega's Thomas Richter explains how the auto industry needs to digitize and use the customer data they have.

| Retail Dive

Pega research supports the fact that customers are still not comfortable or confident in chatbots.

| CustomerThink

Vince Jeffs explains 1:1 marketing and customer-centric engagement.

| ZDNet

Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences.

| CNBC

Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."

| Imaging Technology News

Pega survey reveals patients want personalized interactions and seamless processes when communicating with doctors and insurers.

| The Boston Globe

Rob Walker explains how AI-powered software can help brands understand customer habits to provide better experiences.

| CIO Magazine

Don Schuerman explains how RPA can aid “app overload,” which Pega research finds is killing workplace productivity

| MarTechSeries

New capabilities will enable organizations to easily visualize Pega application data to improve decision making.

| Raconteur

John Everhard comments on how Analytics and AI will guide future business decisions while people will add the human touch, eventually evolving into a seamless partnership.

| Customer First

Peter Woods discusses the benefits to 1-to-1 customer decisioning.
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| Forbes

Are businesses overlooking their GDPR obligations?
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| DMN

In this podcast, Pega CMO Tom Libretto discusses the evolution of CRM onsite at PegaWorld 2018.
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| Klantcontact

Why the next best action is making way for the next best moment.
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| DMN

Pega's Jeff Nicholson, Vince Jeffs, and Matt Nolan discuss Pega's model, state of the industry.
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| iTNews

CommBank of Australia leverages Pega for single decisioning engine for customer interaction.