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| Forbes

Pegasystems CEO Alan Trefler Shares How A Childhood Job Of Restoring Antiques Helped Him Become A Billionaire

| CEO Magazine

What open banking really means for business leaders

| BAI Banking Strategies

Customer experience meets your excellence: How to edge out the competition

| Forbes

A Pega AI survey reveals most consumers don’t realize when they have interacted with AI

| Forbes France

Pega’s Georges Anidjar explains the importance of personalization in healthcare for better client experiences

| Fintech Futures

Alan Trefler discusses the threat banks face from fintechs in the payments market

| CEO Magazine

Pega’s Michael Evans explains how data sharing will transform our understanding of personalized customer engagement and how businesses can unlock data’s true potential with open banking
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| Finextra

Pega’s Steve Morgan discusses banking partnerships with third parties that offer products relevant to their customers, and if these partnerships are successful long-term

| BAI Banking Strategies

Pega’s Christine Parker explains how positive and personalized customer experiences can effectively edge out the competition in the financial services industry

| WardsAuto

Pega’s Steven Silver explains the aftermarket customer experience and notes that unless the industry makes vehicle ownership and maintenance ‘push-button easy,’ consumers may opt out of personal...

| Marketing Magazine

Pega’s Michael Evans highlights five core infrastructure capabilities businesses should look for in long-term CRM strategies as they try to future-proof their technology

| Loyalty360

Pega’s Jeff Nicholson discusses how AI and machines shape the way humans make connections and how AI-enabled machines help businesses create empathetic customer interactions

| iBusiness

Pega’s Dr. Rob Walker and Kay Knoche comment on recent findings from Pega’s AI and empathy survey and touch on the morality and ethics of AI

| Forbes France

Alan Trefler explains the benefits of the microjourney approach when it comes to customer experiences

| Marconomy

Pega’s Kay Knoche examines AI’s image problem from the perspective of the customer, and notes that often AI comes to stand for ‘antisocial intelligence’

| Loyalty360

Pega’s Vince Jeffs comments on Pega’s two-pronged approach to empathy and empathetic customer engagement: listening to customers to understand their current issues, and then addressing them

| L'agefi

Pega’s Erwan Brillot discusses digital transformation in the insurance market and how it can improve operations as well as interactions between insurers and insureds

| CMSWiRE

Pega’s Vince Jeffs focuses on the empathetic customer experience and how it can be driven by context and timing

| Computable

Pega’s Peter Woods discusses financial sector pain points and suggests how to overcome these challenges with real-time omnichannel support for customer journeys

| iBestuur

Pega’s Jan Willem Boissevain discusses customer trust, or lack thereof, in AI

| Digital Health Age

Pega’s Peter Ford discusses the need to improve the quality of care within the UK’s NHS through the appropriate use of technology

| CustomerThink

Pega's Vince Jeffs discusses the role of the CMO, how it has evolved, and how CMOs can stay relevant with a new focus on customers.

| The Banking & Finance Post

Pega’s Suman Eadunuri shares how Pega is helping banks with digital transformation through case management and personalized marketing to drive growth and improve customer satisfaction

| Journal du Net

Pega’s Sylvain Harault discusses customer service as a main reason people switch banks and how banks can overcome this challenge

| Authority Magazine

Pega’s Kelli Bravo shares her path to the healthcare industry and the direction she envisions the industry going

| Customer Talk

Pega’s Dr. Rob Walker announces the customer empathy advisor and shares Pega’s views on the lack of empathy in customer interactions

| ITProPortal

Pega’s Tom Libretto discusses the disconnect between organizations and their customers when it comes to customer service

| Mybusiness

Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind