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| RT Inights

Pegasystems Embraces Design Thinking

| Forbes

The Secret To Happy Customers

| Les Echos

L'engagement client requiert une discipline toujours plus exigeante

| Banking Transformed

Alan Trefler shares his perspective on the state of the banking industry from a technology perspective and the challenges of embracing new business models

| Breaking Banks Fintech

Pega’s Marc Andrews discusses Pega’s Workforce Intelligence, AI, digital transformation, and removing friction from organizations

| Which-50

HSBC’s Pega-based customer engagement solution was named The Best In Analytics Innovation for increasing meaningful customer conversations and improving inefficiencies

| Which-50

Commonwealth Bank of Australia was named a winner for Best In Customer Service Innovation for its transformative customer engagement strategy by overhauling its digital infrastructure with Pega

| CMO

Commonwealth Bank of Australia explains how customer loyalty and effective engagement have increased since working with Pega
Finextra logo

| Finextra

Pega’s Steve Morgan discusses recent Pega research on the impact of inadequate business banking services

| Fintech Futures

Alan Trefler discusses the threat banks face from fintechs in the payments market

| BAI Banking Strategies

Pega’s Christine Parker explains how positive and personalized customer experiences can effectively edge out the competition in the financial services industry

| IT Finanzmagazin

​​​ In Germany, RPA is considered highly effective when maintained properly, according to Pega research

| itnews

Pega client National Australia Bank explains how they are improving operational excellence with Pega

| Computable

Pega’s Peter Woods discusses financial sector pain points and suggests how to overcome these challenges with real-time omnichannel support for customer journeys

| The Banking & Finance Post

Pega’s Suman Eadunuri shares how Pega is helping banks with digital transformation through case management and personalized marketing to drive growth and improve customer satisfaction

| Journal du Net

Pega’s Sylvain Harault discusses customer service as a main reason people switch banks and how banks can overcome this challenge

| CustomerThink

Pega clients discuss the driving force behind their digital transformations and key factors for success

| Which-50

Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation

| iTWire

Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations

| itnews

National Australia Bank shares how Pega bots are improving workflows and customer service

| BAI Banking Strategies

Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses.

| IT News

National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience.

| The Financial Brand

Scott Andrick predicts future retail banking focus on customer engagement through digital transformation and AI.

| BAI Banking Strategies

Christine Parker explains how financial institutions can deliver fully digital, connected experiences.

| AV Finance

Harald Esch comments on Pega survey findings that say customers are still hesitant to share personal information.

| IT Finanzmagazin

Pega study finds German consumers are reluctant to share personal data and still prefer human interaction.
Finextra logo

| Finextra

Reetu Khosla explains how the banking industry can utilize zero-code or low-code tools in order to drive faster innovation.

| PaymentsSource

In an era of technology simplification, the emergence of new regtechs needs to be understood