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| Which-50

Which-50 Awards: HSBC – The Best In Analytics Innovation

| Which-50

Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation

| RT Insights

Pegasystems Enables Business Users to Apply AI in Real Time

| Which-50

Commonwealth Bank of Australia was named a winner for Best In Customer Service Innovation for its transformative customer engagement strategy by overhauling its digital infrastructure with Pega

| CMO

Commonwealth Bank of Australia explains how customer loyalty and effective engagement have increased since working with Pega
Finextra logo

| Finextra

Pega’s Steve Morgan discusses recent Pega research on the impact of inadequate business banking services

| itnews

Pega client Commonwealth Bank of Australia shares how they are shifting away from the traditional ‘hard-sell’ method to more data-driven conversations based on customer need
Finextra logo

| Finextra

Pega’s Steve Morgan explains the need for traditional banks to adapt to new customer expectations and the challenge of retaining customers

| Which-50

Pega research explores the advantages of open banking that can be leveraged by smaller banks in the market
Finextra logo

| Finextra

Pega partnered with Finextra to survey senior business and technology managers on the impact of AI and open banking on their strategies for onboarding, KYC , and client lifecycle management

| Which-50

Pega report reveals opportunities with open banking, especially for larger organizations

| Fintech Futures

Alan Trefler discusses the threat banks face from fintechs in the payments market

| CEO Magazine

Pega’s Michael Evans explains how data sharing will transform our understanding of personalized customer engagement and how businesses can unlock data’s true potential with open banking
Finextra logo

| Finextra

Pega’s Steve Morgan discusses banking partnerships with third parties that offer products relevant to their customers, and if these partnerships are successful long-term

| BAI Banking Strategies

Pega’s Christine Parker explains how positive and personalized customer experiences can effectively edge out the competition in the financial services industry

| IT Finanzmagazin

​​​ In Germany, RPA is considered highly effective when maintained properly, according to Pega research

| itnews

Pega client National Australia Bank explains how they are improving operational excellence with Pega

| Computable

Pega’s Peter Woods discusses financial sector pain points and suggests how to overcome these challenges with real-time omnichannel support for customer journeys

| The Banking & Finance Post

Pega’s Suman Eadunuri shares how Pega is helping banks with digital transformation through case management and personalized marketing to drive growth and improve customer satisfaction

| Journal du Net

Pega’s Sylvain Harault discusses customer service as a main reason people switch banks and how banks can overcome this challenge

| IT Finanzmagazin

Pega’s Thomas Hellweg explains how empathetic artificial intelligence will benefit banking customer experiences

| ET CIO

Pega's Suman Reddy shares how Radial reduced the time common customer service processes require from minutes to seconds with Pega RPA

| CustomerThink

Pega clients discuss the driving force behind their digital transformations and key factors for success

| Times of India

Pega's Summan Reddy discusses Pega client Radial's success with Pega RPA solutions

| Which-50

Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation

| iTWire

Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations

| iTWire

At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers

| itnews

National Australia Bank shares how Pega bots are improving workflows and customer service