Copertura stampa Notizie Comunicati stampa Copertura stampa Copertura stampa Dire che facciamo notizia è riduttivo. Le nostre soluzioni leader di settore aiutano le imprese più grandi del mondo a creare applicazioni progettate per il futuro. 26 Jul 2019 | Tech TargetConsider these 12 RPA software vendors for deploymentunum Read more 17 Jul 2019 | Technology DecisionsNZ plans one-stop digital service for businesses Read more 17 Jul 2019 | CMS WireCustomer Service Friction: A Double-Edged Sword Read more Condividi questa pagina Facebook Twitter LinkedIn Email Copy share link Copied! Servizi finanziari Esperienza clienti (Clear filters) Search Submit Date 2019 2018 2017 Industry Assicurazioni Fornitori di servizi di comunicazioni Manifatturiero Multisettore Pubblica amministrazione Sanità Servizi finanziari Topic Intelligenza artificiale Servizio clienti CRM Esperienza clienti Trasformazione digitale PegaWorld Automazione robotica Analisi Pega Platform Sviluppo di applicazioni Automazione delle vendite Eccellenza operativa Gestione decisionale Agile Automazione del marketing BPM Cloud Gestione dei casi 17 Jun 2019 | Which-50The AI Behind CommBank’s New Digital Push Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation 14 Jun 2019 | iTWirePega central to CBA customer conversations Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations 13 Jun 2019 | iTWireHSBC revamps marketing efforts with Pega At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers 24 Apr 2019 | BAI Banking StrategiesThe end of code, the beginning of bank future proofing Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses. 29 Mar 2019 | ZDNetAI improves CommBank's customer engagement up to 400 percent Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences. 21 Mar 2019 | IT NewsNAB sets software bots loose on its email avalanche National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience. 7 Jan 2019 | The Financial BrandTop 10 Retail Banking Trends and Predictions For 2019 Scott Andrick predicts future retail banking focus on customer engagement through digital transformation and AI. 27 Nov 2018 | Breaking BanksRegTech Goes AI In this podcast, Reetu Khosla talks about RegTech and the scope of AI development. 26 Nov 2018 | BAI Banking StrategiesTurning on omnichannel: Why banks need to think beyond silos Christine Parker weighs in on how banks can offer omnichannel for optimal customer experiences. 22 Nov 2018 | AV FinanceKunden wollen persönliche Daten nur ungern mit Unternehmen teilen Harald Esch comments on Pega survey findings that say customers are still hesitant to share personal information. 19 Nov 2018 | IT FinanzmagazinPega-Studie: Kunden zurückhaltend bei automatisierten Services und Herausgabe ihrer Daten Pega study finds German consumers are reluctant to share personal data and still prefer human interaction. 6 Jun 2018 | Which-50We only use AI in Customer Service when it’s helpful, says CommBank Exec Commonwealth Bank of Australia shares its Pega success story at PegaWorld. 5 Jun 2018 | ComputablePegaWorld: Pega Infinity launched! Alan Trefler presents Pega Infinity at PegaWorld 2018. 4 Jun 2018 | SearchCRM/TechTargetPega Infinity upgrades include marketing AI tools, blockchain support Pega Infinity incorporates low-code appdev, blockchain and AI to optimize marketing campaigns. 4 Jun 2018 | Enterprise TimesPega Infinity to drive breakthrough Customer Experience Pega launches Pega Infinity, Pega Blockchain Innovation Kit and Self-Optimizing Campaigns. 4 Jun 2018 | DMNPega: From CRM to Infinity Pega's Don Schuerman and Kerim Akgonul highlight PegaWorld news and evolution to Infinity. 14 Dec 2017 | PYMNTSCorporates headed for GDPR wakeup call Pega's Jeff Nicholson discusses upcoming GDPR as "sleeping giant" for businesses. 31 Oct 2017 | iTNewsCBA plugs ATM fleet into customer service 'brain' CommBank of Australia leverages Pega for single decisioning engine for customer interaction.