Copertura stampa Notizie Comunicati stampa Copertura stampa Copertura stampa Dire che facciamo notizia è riduttivo. Le nostre soluzioni leader di settore aiutano le imprese più grandi del mondo a creare applicazioni progettate per il futuro. 27 Jun 2019 | Adrian Swinscoe Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega Read more 25 Jun 2019 | Forbes Customer Service Negligence: It's Time for Change! Read more 20 Jun 2019 | Adrian Swinscoe The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega Read more Condividi questa pagina Facebook Twitter LinkedIn Email Copy share link Copied! Financial Services Decision Management (Clear filters) Search Submit Date 2019 2017 Industry Communications Service Providers Cross-Industry Financial Services Healthcare Insurance Manufacturing & High Technology Utilities Topic Artificial Intelligence Customer Service CRM Customer Experience Digital Transformation PegaWorld Robotic Automation Analytics Application Development Pega Platform Decision Management Operational Excellence Sales Automation Agile BPM Case Management Cloud Marketing Automation 14 Jun 2019 | iTWire Pega central to CBA customer conversations Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations 13 Jun 2019 | iTWire HSBC revamps marketing efforts with Pega At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers 12 Jun 2019 | itnews NAB marches bots into mortgages, cheques National Australia Bank shares how Pega bots are improving workflows and customer service 29 Mar 2019 | ZDNet AI improves CommBank's customer engagement up to 400 percent Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences. 31 Oct 2017 | iTNews CBA plugs ATM fleet into customer service 'brain' CommBank of Australia leverages Pega for single decisioning engine for customer interaction.