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| Forbes

Are You Providing A Frictionless Customer Experience?

| Insurance Innovation Reporter

Unum Group Streamlines Back-Office Processes with Pega

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| iTWire

Pegasystems adds AI options to Customer decision hub

| Insurance Business UK

Pega’s Tony Tarquini explains how understanding customer needs leads to better outcomes

| iTWire

Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations

| iTWire

At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers

| TeleTalk

Consumers lack trust in AI because empathy is missing, Pega study finds.

| itnews

National Australia Bank shares how Pega bots are improving workflows and customer service

| Minter Dial

At PegaWorld, Dr. Rob Walker highlights customer empathy and overcoming customer mistrust

| CallCenter For Finance

Consumers lack confidence in AI, says Pega survey.

| Nieuws.social

Consumers clearly not convinced by the benefits of artificial intelligence.

| B2B Marketing

Why Pegasystems wants to turn customer engagement into customer empathy.

| Siecle Digital

Pega: the company that wants to reconcile multinationals with their customers.

| Siecle Digital

Pega introduces AI with empathy at PegaWorld 2019.

| itnews

Pega client Optus shares insights from building a universal workflow at PegaWorld

| IT Leaders

A PegaWorld roundup including DPA’s place in a digital transformation strategy

| Destination CRM

Pega’s Don Schuerman explains how combining RPA and BPM for true transformation creates better customer experiences

| Raconteur

Pega’s Tom Libretto discusses building trust through data transparency

| Forbes

Digital transformation is not easy. Particularly when you consider that, reputedly, around 70% of all transformation programs fail to meet expectations or their objectives. That means only 30% of...

| Forbes

Pega’s Jeff Nicholson discusses where friction exists in customer and employee experiences

| T3N

AI is often met by mistrust by consumers says a Pega survey.

| IT-Daily.net

Consumers do not trust AI because empathy is lacking, says Pega survey.

| IT Finanzmagazin

Consumers lack confidence in AI, says Pega study.

| LANline

Consumers do not trust AI because empathy is lacking, says Pega study.

| eCommerce magazin

Consumers do not trust AI because of a lack of empathy, says Pega study.

| Customer Experience Magazine

Can AI tell the difference between good and evil? Consumers have doubts, according to Pega's study.

| Docaufutur

Consumers still resistant to artificial intelligence, Pega study finds.

| Insurance Innovation Reporter

Pega client, Unum, shares how they have streamlined back-office processes to increase efficiency with Pega