Copertura stampa

Dire che facciamo notizia è riduttivo. Le nostre soluzioni leader di settore aiutano le imprese più grandi del mondo a creare applicazioni progettate per il futuro.

| Adrian Swinscoe

Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega

| Forbes

Customer Service Negligence: It's Time for Change!

| Adrian Swinscoe

The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega

| Adrian Swinscoe

Pega’s Dr. Rob Walker discusses empathetic artificial intelligence and Customer Empathy Advisor

| MarTech Advisor

Carlos Fuentes joins Pega to oversee Pega's existing information security strategy and implementation

| Forbes

Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service

| Trend Report

Pega’s Carsten Rust explains the concept of design thinking

| The Fintech Times

Pega research finds that consumers still trust human advice over AI

| Adrian Swinscoe

Pega's Tom Libretto discusses recent Pega research findings on customer service

| CUSTOMER Magazine

Pega awarded CRM Excellence Award for improvements made to client businesses

| CustomerThink

At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences

| HR Technologist

Claudia Rodriguez joins Pega to help create a more inclusive and diverse workforce

| CRN

Pega included in industry list of top 14 CRM vendors

| Insurance Business UK

Pega’s Tony Tarquini explains how understanding customer needs leads to better outcomes

| Verdict

At PegaWorld, Pega’s Dr. Rob Walker brings heart to artificial intelligence

| ITBusinessEdge

Pega named as the best solution for overall digital business transformation

| Der Bank Blog

Recent Pega study finds German consumers are frustrated with customer service while businesses disagree

| Which-50

Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation

| iTWire

Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations

| Funkschau

Pega’s Martin Carney considers the opportunities and impacts of 5G

| iTWire

At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers

| TeleTalk

Consumers lack trust in AI because empathy is missing, Pega study finds.

| itnews

National Australia Bank shares how Pega bots are improving workflows and customer service

| Minter Dial

At PegaWorld, Dr. Rob Walker highlights customer empathy and overcoming customer mistrust

| CallCenter For Finance

Consumers lack confidence in AI, says Pega survey.

| Nieuws.social

Consumers clearly not convinced by the benefits of artificial intelligence.

| B2B Marketing

Why Pegasystems wants to turn customer engagement into customer empathy.

| Siecle Digital

Pega: the company that wants to reconcile multinationals with their customers.