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| The CEO Show

Radio: Alan Trefler, Founder & CEO of Pegasystems

| ZDNet

CRM Watchlist Winners 2019: Once Again, Pegasystems

| Forbes

Pegasystems CEO Alan Trefler Shares How A Childhood Job Of Restoring Antiques Helped Him Become A Billionaire

| DMN News

Pega’s Matt Nolan discusses empathy in business and why a human element is needed for brands to better connect with customers

| Funkschau

Recent Pega reseach finds that customer service agents believe the use of AI and automation with accelerate processes and improve customer experiences

| itnews

Pega client Commonwealth Bank of Australia shares how they are shifting away from the traditional ‘hard-sell’ method to more data-driven conversations based on customer need

| GCN

Pega’s Doug Averill explains how government agencies can boost productivity with low code

| Dutch IT-Channel

Pega research finds that companies have to boost one-to-one customer engagement to retain their customers

| Executive-People

Pega’s Derk-Jan Brand explains how empathetic AI can boost one-to-one customer engagement

| Open Access Government

Pega’s Peter Ford comments on the use of AI in the UK’s National Health Service, and notes that while it is a great step, it is only one piece of the puzzle
Wall Street Journal preview card

| The Wall Street Journal

Pega's Don Schuerman explains that using AI in call centers can play a positive role in helping businesses survive

| Automotive News

Pega's Steven Silver explores how automotive companies can elevate customer journeys to cater to customers who have become accustomed to seamless experiences

| Relation Client Mag

Recent Pega research found link between inefficient customer service and inadequate technology for employees

| CMO

Pega announces new AI-driven capabilities which enable the Customer Decision Hub to optimize decision making and customer interactions

| ITChannel

To assist customers effectively, call center agents must have the correct tools, according to recent Pega research

| Customer First

Pega’s Derk-Jan Brand shares that organizations who don’t listen to their staff run the risk of potentially losing customers and valuable employees

| Customer Talk

Pega survey finds that inadequate tech support and processes can cause significant frustration among service employees

| AM Best TV

Pega’s Tom Harrington discusses low code’s promising future in the insurance industry at InsureTech Connect

| Business Today

Pega’s Suman Reddy discusses the opaque nature of AI and the need for a renewed focus on ethical and transparent AI

| B2B Marketing

Pega survey finds that two-thirds of respondents consider intelligent chatbots and virtual assistants helpful

| iTWire

Pega’s Francis Carden comments on the state of robotics in Australia and explains why RPA alone cannot be a platform for digital transformation

| COMPUTERWELT

Pega survey uncovers how empathy can improve the perception of AI and foster positive relationships with customers

| MYCustomer

Call center agents support the use of chatbots to help relieve work overload, says Pega survey
Finextra logo

| Finextra

Pega partnered with Finextra to survey senior business and technology managers on the impact of AI and open banking on their strategies for onboarding, KYC , and client lifecycle management

| TWIML

Pega’s Vince Jeffs discusses AI, empathy, and the need for transparency

| Forbes

A Pega AI survey reveals most consumers don’t realize when they have interacted with AI

| Forbes France

Pega’s Georges Anidjar explains the importance of personalization in healthcare for better client experiences

| CMSWiRE

Pega’s Jeff Nicholson explains CCPA regulations, who should be thinking about it, what’s next, and its impact