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| Information Age

A guide to artificial intelligence in enterprise: Is it right for your business?

| Forbes

Democratizing Software For The Greater Good

| itnews

Pega CEO Alan Trefler back in Australia for talks with NAB

| CIOReview

Pega's Suman Eadunuri shares his thoughts on the need for low-code to orchestrate digital transformation in India

| Information Age

Pega’s Don Schuerman comments on what ‘AI for the enterprise’ means, as well as the benefits and drawbacks it comes with

| Marconomy

Pega’s Kay Knoche examines AI’s image problem from the perspective of the customer, and notes that often AI comes to stand for ‘antisocial intelligence’

| Loyalty360

Pega’s Vince Jeffs comments on Pega’s two-pronged approach to empathy and empathetic customer engagement: listening to customers to understand their current issues, and then addressing them

| MarTech Advisor

Pega’s Tom Libretto explains why Pega is interested in operationalizing empathy at scale and what that may mean for digital transformation

| itnews

Pega client National Australia Bank explains how they are improving operational excellence with Pega

| Computable

Pega’s Peter Woods discusses financial sector pain points and suggests how to overcome these challenges with real-time omnichannel support for customer journeys

| iBestuur

Pega’s Jan Willem Boissevain discusses customer trust, or lack thereof, in AI

| Insurance Edge

Pega’s Tony Tarquini advises that while AI can be useful in the insurance industry, it has to be transparent and open to protect against bias

| Digital Health Age

Pega’s Peter Ford discusses the need to improve the quality of care within the UK’s NHS through the appropriate use of technology

| iBusiness

Pega’s Kay Knoche discusses on Pega’s recent global AI and empathy survey findings and how they apply to German consumers

| The Telegraph

Pega’s Peter van der Putten shares his thoughts on the impact roots and AI have had, and will continue to have, on the world’s evolution

| Customer Talk

Pega’s Dr. Rob Walker announces the customer empathy advisor and shares Pega’s views on the lack of empathy in customer interactions

| Tech Target

Pega RPA named among 12 software vendors to consider when organizations are ready to automate mundane tasks

| MarTechSeries

Pega named a Visionary in the Gartner Magic Quadrant for Robotic Process Automation Software

| Mybusiness

Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind

| Technology Decisions

Pega's recent global survey finds consumers are still skeptical of AI, so companies need to overcome negative perceptions of AI and focus on improving their customer service

| Information Age

Pega’s Mark Jackson explains that while artificial intelligence may be saving telecommunications providers money, the real cost is to the customer experience

| IT Finanzmagazin

Pega’s Thomas Hellweg explains how empathetic artificial intelligence will benefit banking customer experiences

| Technology Decisions

Pega client New Zealand Ministry of Business, Innovation and Employment, discusses their plan to build a cloud-based platform to simplify businesses’ interactions with the government

| CMS Wire

Pega’s Jeff Nicholson describes how poor service impacts both businesses and consumers, and suggests how friction can be avoided

| Enterprise Times

Pega’s Peter van der Putten explains the reasoning behind empathetic AI and recent Pega research unveiled at PegaWorld

| Enterprise Times

Pega’s Peter van der Putten comments on his PegaWorld breakout session, the logic behind empathetic AI, and recent Pega research on attitudes surrounding AI

| Customer Talk

Alan Trefler shares his vision for the next phase of digital transformation and how it can be achieved by building a future-proof IT infrastructure

| IT Finanzmagazin

Pega’s Carsten Rust explains how artificial intelligence and smart chatbots can save call centers