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| Information Age

A guide to artificial intelligence in enterprise: Is it right for your business?

| Forbes

Democratizing Software For The Greater Good

| itnews

Pega CEO Alan Trefler back in Australia for talks with NAB

| Forbes France

Alan Trefler explains the benefits of the microjourney approach when it comes to customer experiences

| Marconomy

Pega’s Kay Knoche examines AI’s image problem from the perspective of the customer, and notes that often AI comes to stand for ‘antisocial intelligence’

| Loyalty360

Pega’s Vince Jeffs comments on Pega’s two-pronged approach to empathy and empathetic customer engagement: listening to customers to understand their current issues, and then addressing them

| L'agefi

Pega’s Erwan Brillot discusses digital transformation in the insurance market and how it can improve operations as well as interactions between insurers and insureds

| CMSWiRE

Pega’s Vince Jeffs focuses on the empathetic customer experience and how it can be driven by context and timing

| Computable

Pega’s Peter Woods discusses financial sector pain points and suggests how to overcome these challenges with real-time omnichannel support for customer journeys

| iBestuur

Pega’s Jan Willem Boissevain discusses customer trust, or lack thereof, in AI

| Digital Health Age

Pega’s Peter Ford discusses the need to improve the quality of care within the UK’s NHS through the appropriate use of technology

| CustomerThink

Pega's Vince Jeffs discusses the role of the CMO, how it has evolved, and how CMOs can stay relevant with a new focus on customers.

| Authority Magazine

Pega’s Kelli Bravo shares her path to the healthcare industry and the direction she envisions the industry going

| Customer Talk

Pega’s Dr. Rob Walker announces the customer empathy advisor and shares Pega’s views on the lack of empathy in customer interactions

| ITProPortal

Pega’s Tom Libretto discusses the disconnect between organizations and their customers when it comes to customer service

| Mybusiness

Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind

| Technology Decisions

Pega's recent global survey finds consumers are still skeptical of AI, so companies need to overcome negative perceptions of AI and focus on improving their customer service

| Information Age

Pega’s Mark Jackson explains that while artificial intelligence may be saving telecommunications providers money, the real cost is to the customer experience

| Technology Decisions

Pega client New Zealand Ministry of Business, Innovation and Employment, discusses their plan to build a cloud-based platform to simplify businesses’ interactions with the government

| CMS Wire

Pega’s Jeff Nicholson describes how poor service impacts both businesses and consumers, and suggests how friction can be avoided

| Enterprise Times

Pega’s Peter van der Putten explains the reasoning behind empathetic AI and recent Pega research unveiled at PegaWorld

| Enterprise Times

Pega’s Peter van der Putten comments on his PegaWorld breakout session, the logic behind empathetic AI, and recent Pega research on attitudes surrounding AI

| iBestuur

Pega’s Jan Willem Boissevain shared a recent customer experience that didn’t quite hit the mark, and shares how it could have been improved

| Adrian Swinscoe

Pega’s Dr. Rob Walker discusses empathetic artificial intelligence and Customer Empathy Advisor

| Forbes

Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service

| The Fintech Times

Pega research finds that consumers still trust human advice over AI

| CustomerThink

At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences

| Insurance Business UK

Pega’s Tony Tarquini explains how understanding customer needs leads to better outcomes