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| iTWire

Pegasystems adds AI options to Customer decision hub

Digital prevcard

| Enterprise Times

Pega brings Low-code to the masses

Customer centricity white paper preview image

| TechTarget Search CIO

Pegasystems Customer Empathy Advisor AI tool gauges ethics

| B2B Marketing

Why Pegasystems wants to turn customer engagement into customer empathy.

| Siecle Digital

Pega: the company that wants to reconcile multinationals with their customers.

| DMN News

Pega’s Alan Trefler and Dr. Rob Walker discuss empathy and microjournies at PegaWorld.

| iTWire

At PegaWorld, Pega’s Don Schuerman explains how Pega’s Enterprise Low-Code Factory will help clients.

| Destination CRM

Dr. Rob Walker introduces the new Customer Empathy Advisor and AI Connectors, bringing more empathy to AI technology.

| TechTarget Search CIO

Learn about AI research results and Pega’s Customer Empathy Advisor solution, as well as client and analyst reactions to the news.

| Tech Target

Pega’s Don Schuerman discusses new messaging capabilities and trends at PegaWorld, while clients react to the news.

| Enterprise Times

Pega’s Kerim Akgonul explains new messaging capabilities for Pega Customer Service, as well as where the customer service industry is headed.

| TechTarget

Pega's recent acquisition of In The Chat to improve customer service capabilities.

| BAI Banking Strategies

Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses.

| Blake Morgan The Modern Customer

Rob Walker discusses what empathy is, how to use AI to accomplish it, and the ethics involved.

| Retail Dive

Pega research supports the fact that customers are still not comfortable or confident in chatbots.

| CustomerThink

Vince Jeffs explains 1:1 marketing and customer-centric engagement.

| C-Suite Network

Jeff Nicholson breaks down the state of self service and why friction in the process is failing customers.

| Forbes

Pega’s Georges Anidjar discusses the main points of a customer-centric model.

| ZDNet

Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences.

| CNBC

Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."

| IT News

National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience.

| Internet World Business

Carsten Rust notes that chatbots still require constant retraining, monitoring, and adjustment.

| Marconomy

Harald Esch discusses why customer journeys fail and what is needed to ensure a consistent customer experience.

| Relation Client Mag

Georges Anidjar explains the need for one-to-one relationships between companies and consumers due to changing customer expectations.

| Forbes

John Everhard discusses the need for the NHS to evolve with today’s technologies and patient expectations.

| Healthcare IT News

Consumers seek effective communication and personal touches from healthcare providers and are willing to provide real-time access, finds Pega survey.

| Imaging Technology News

Pega survey reveals patients want personalized interactions and seamless processes when communicating with doctors and insurers.

| The Boston Globe

Rob Walker explains how AI-powered software can help brands understand customer habits to provide better experiences.