Application Engineer, Application Architecture & Shared Services
Meet Our Team:
Enterprise Applications offers out of the box industry solutions enabling our customers to rapidly deploy solutions, provide superior customer experience and help drive productivity and operational excellence. These applications come from different industries like Customer Service (CRM), Financial Services, Healthcare, Comms & Media, Public Sector, Manufacturing, Life Sciences, etc.
SWAT team comprises of talented engineers who focus on the Customer issues raised on the Pega enterprise applications. Also works on cross industry solutions to ensure the latest features of platform & industry compliance are incorporated within the product over the releases.
Picture Yourself at Pega:
You will be a part of team of in-house go-to experts assisting our support engineers in the field, providing technical consultation for Customer reported issues. You will spend your time debugging and troubleshooting Customer issues, hardening and patching critical existing defects and enhancing them whereever required. You will have exposure to building a smart solution to real-time problems direct from customers and scaling the solution to building key features that enhance the existing version of the product.
What You'll Do at Pega:
- Be part of a dynamic and enthusiastic fast-growing SME group supporting Global Customer Support team resolving customer issues raised on the enterprise applications.
- Serve as an escalation point to Customer Support cases, providing troubleshooting, support, and hotfixes to existing product versions, as required.
- Deliver successful releases incorporating and complying with latest features of Pega platform & industry.
- Manage the releases, patches and hotfixes for the issues raised by customers following the Pega defined process and policies.
- Collaborate with application development, Product management and Architect teams when ever necessary.
- Contribute to design and development of features enabling customers to differentiate themselves from competitors and driving them to stay ahead.
- Exhibit a commitment to continuous learning and development.
- Work as part of a collaborative team with mindful of good software development patterns and practices surrounded by fun loving talented engineers.
Who You Are:
A result-oriented individual, driven with passion and ability to explore solutions and solve complex customer problems.
- Good experience in analysis, design, development, and application deployment of large-scale Java centric enterprise application systems.
- Strong experience in Pega PRPC & minimal basic of J2EE (JSP, Servlets) & good knowledge in Databases - Oracle and/or DB2 and MS/SQL)
- Experience developing or working with Pega frameworks or CRM apps like Sales Customer Service [CRM] and Industry experience will be an added advantage.
What You've Accomplished:
- 2 to 4 years of Pega experience in analysis, design, development, and application deployment of Pega applications.
- Strong debugging skills with the usage of Tracer, Log analyzer, DB tracer, PAL, PLA, etc.
- Working experience in an agile/scrum team environment.
- Proficient with technology-based tools and processes
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company
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Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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