Today, customer service is undergoing an evolution. Leading insurance organizations realize that their customer service experience is often the difference between brand-loyal and profitable customers or negative online reviews, unhappy customers, and lost revenue.
Challenge: How to navigate the "new normal" of higher customer service, while improving productivity and reducing costs.
Opportunity: Leading insurers are finding ways to satisfy their customers by empowering their contact center reps with better data. Only leading CRM solutions for insurance that provide real-time, actionable data can enable organizations to be customer-focused.
In this webinar, hear Mark Breading from Strategy Meets Action and Roger Soppe from Pegasystems discuss how leading insurers are revolutionizing their organizations and fulfilling the customer promise in five critical ways.