Leading Global Insurers Use Pega to Improve Customer Service

Today, seven of the top 10 global insurers utilize Pega's insurance solutions to drive profitable growth by automating and streamlining customer service, distribution management, and underwriting.

Profit From Customer Satisfaction

Leading insurers know that satisfied customers drive retention, referral, and profits.

Pega Customer Service for Insurance equips every customer service representative with solutions that provide personalized, case-based customer service quickly and efficiently.

The result? Happy customers who come back.

Hear From Our Customers
Learn how Aegon improved its customer service with Pega's insurance solutions
See how Pega worked with The Hanover to create a customer- centric enterprise
ING introduces a seamless multi-channel customer experience with Pega
Webinar Replay

Customer Service Evolved: Death of Average Handle Time webinar

Today, customer service is undergoing an evolution. Leading insurance organizations realize that their customer service experience is often the difference between brand-loyal and profitable customers or negative online reviews, unhappy customers, and lost revenue.

  • Challenge: How to navigate the "new normal" of higher customer service, while improving productivity and reducing costs.
  • Opportunity: Leading insurers are finding ways to satisfy their customers by empowering their contact center reps with better data. Only leading CRM solutions for insurance that provide real-time, actionable data can enable organizations to be customer-focused.

In this webinar, hear Mark Breading from Strategy Meets Action and Roger Soppe from Pegasystems discuss how leading insurers are revolutionizing their organizations and fulfilling the customer promise in five critical ways.

Watch the webinar

Watch the webinar