Insights on managing change

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Insights on managing change

As technology continues to accelerate the pace of change, more leading companies are choosing Pega to help them become truly digital enterprises and to stay ahead of the competition.

“We need to define the ideal set of journeys we want our customers to take.” How many times have you heard that cry...
Customer Engagement
Customer engagement is a top priority for every organization—regardless of the industry, orientation, or ecosystem...
Customer Engagement
A focus on seller needs and salesperson empowerment is what sets the best sales force automation (SFA) tools apart...
Interest around the concept of a “Technological Singularity” seems to ebb and flow in popular culture, gaining...
This is Part 10 of the IoT DX Series, and the conclusion of this series. Part 1 focused on the impact of IoT DX for...
IoT Digital Transformation Part 10: Retail
In its 2017 Magic Quadrant for the CRM Customer Engagement Center , Gartner made this notable prediction: “By 2019,...
Messaging Apps Blog Image
People love great stories — storytelling is how we relate to each other, compare experiences, and make connections...
If You Wait Until They Call, It's Already Too Late: The Need for Pro-Active Customer Retention
Cisco, a Fortune 500 company and a leader in its industry, has always understood that it needs to move fast to keep...
How Cisco Achieved its Goal of 10X Improvements to Cost, Quality, and Speed