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Build for Change®

The next best ideas in digital transformation.

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Jeff Nicholson

Adapting Pega Customer Service to a work-from-home model

Pegasystems

Prioritizing the safety of the Pega community

Vince Jeffs

5 data-driven principles for the Chief Data Officer to reshape CX strategy

Pete Brown

Why hotfixes aren’t so hot

Heidi Wettach

The increasing importance of intelligent customer service

Reena Leone

Why your customer experience program needs an executive sponsor

Nitin Gupta

Rebuild your ad-tech stack around first-party data and intelligence

Teonna Akinsete and Kenton Hankins

The benefits of co-production

Mike Asebrook

Improved employee experience = improved customer experience

Michelle Garcia

Survey: What vehicle owners now demand from your service team

Pete Brown

Cloud: Hybrid-tenancy is replacing single and multi-tenancy

Mark Davies

Next Best Action: High-performing operating model