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Build for Change®

The next best ideas in digital transformation.

Rebecca Miller

What robots in the media are missing: empathy

Chatbots: From understanding text to understanding customers

Dr. Andy Lewis

Chatbots: From understanding text to understanding customers

The impact of RPA on customer-facing jobs

Eric Musser

How RPA is impacting the workforce and employment

Automation-human partnerships: CX ecosystems of the future

Vince Jeffs

Automation-human partnerships: CX ecosystems of the future

AI is here. Are you ready for disruption?

Vince Jeffs

AI is here. Are you ready for disruption?

Transparent AI: How business leaders can tackle biases & black boxes

Mariya Yao, CTO and Head of R&D at TOPBOTS

Transparent AI: How business leaders can tackle biases & black boxes

The reboot of sales force automation

Chris Benedetto

The reboot of sales force automation

Choosing between Opaque AI and Transparent AI

Rob Walker

Choosing between Opaque AI and Transparent AI

The best SFA tools empower your salespeople

Chris Benedetto

The best SFA tools empower your salespeople

Artificial Intelligence: Correcting an image problem and connecting with customers meaningfully

Lisa Nadile

Artificial Intelligence: Correcting an image problem and connecting with customers meaningfully