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Build for Change®

The next best ideas in digital transformation.

Want continuous improvement? Understand desktop experiences

Nolan Greene

Want continuous improvement? Understand desktop experiences

Dr. Andy Lewis

To market better, make 2019 “The Year of Predictions”

Start your DPA journey by analyzing workforce productivity

Nolan Greene

Start your DPA journey by analyzing workforce productivity

5 complementary technologies that accelerate SFA adoption

Chris Benedetto

5 complementary technologies that accelerate SFA adoption

Anthony Abdulla

3 ways AI-powered bots can boost email productivity

Tournament time: Analytics is the answer

Matthew Nolan

Tournament time: Analytics is the answer

The impact of RPA on customer-facing jobs

Eric Musser

How RPA is impacting the workforce and employment

Healthcare: Jobs are booming, but so are costs and errors

Bill Marshall

Healthcare: Jobs are booming, but so are costs and errors

The highlander principle of marketing: One customer brain

Dr. Andy Lewis

The highlander principle of marketing: One customer brain

Transform your agent experience by giving them a personal robot

Don Schuerman

Transform your agent experience by giving them a personal robot

Setting Attainable Goals for AI in Customer Service

Vince Jeffs

Setting Attainable Goals for AI in Customer Service

Bringing Robotic Process Automation to the Insurance Claims Filing Process

Subhobroto Ghosh, Vice President for Virtusa

Bringing Robotic Process Automation to the Insurance Claims Filing Process