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Build for Change®

The next best ideas in digital transformation.

Mike Asebrook

Contact centers are evolving: 5 capabilities you need now

Steven P. Silver

Put owners first: Go beyond digitizing automotive aftersales

Jenna McAuliffe

Facing the ugly truth: Poor customer service comes at a cost

Christine Parker

3 service pain points that make clients want to switch banks

Tom King

To deepen policyholder connections, understand your insured

Bill Marshall

Healthcare customer service gets personal

Want continuous improvement? Understand desktop experiences

Nolan Greene

Want continuous improvement? Understand desktop experiences

Next Best Action: Why you need it

Mark Davies

Next Best Action: Why you need it

Dr. Andy Lewis

To market better, make 2019 “The Year of Predictions”

Start your DPA journey by analyzing workforce productivity

Nolan Greene

Start your DPA journey by analyzing workforce productivity

For insurers, relevance is the new ROI

Thomas Harrington

For insurers, relevance is the new ROI

blog3.6.18opiodcrisis-021_1

Leveraging digital technology to impact the opioid crisis