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Build for Change®

The next best ideas in digital transformation.

Want continuous improvement? Understand desktop experiences

Nolan Greene

Want continuous improvement? Understand desktop experiences

Next Best Action: Why you need it

Mark Davies

Next Best Action: Why you need it

Dr. Andy Lewis

To market better, make 2019 “The Year of Predictions”

Start your DPA journey by analyzing workforce productivity

Nolan Greene

Start your DPA journey by analyzing workforce productivity

A one-to-one approach to managing customer lifetime value

Matthew Nolan

A one-to-one approach to managing customer lifetime value

Tournament time: Analytics is the answer

Matthew Nolan

Tournament time: Analytics is the answer

Marketers: Are you pushing products or connecting conversations?

Matthew Nolan

Marketers: Are you pushing products or connecting conversations?

Leanne Russell

5 tips to grab the customer engagement gold

The digital shift to customer-centric engagement

Blake Morgan

The digital shift to customer-centric engagement

The highlander principle of marketing: One customer brain

Dr. Andy Lewis

The highlander principle of marketing: One customer brain

Setting Attainable Goals for AI in Customer Service

Vince Jeffs

Setting Attainable Goals for AI in Customer Service

Revolutionizing Transformation: The Three Pillars of Customer Engagement

Steve Rudolph

Revolutionizing Transformation: The Three Pillars of Customer Engagement