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Build for Change®

The next best ideas in digital transformation.

Want continuous improvement? Understand desktop experiences

Nolan Greene

Want continuous improvement? Understand desktop experiences

Jeff Nicholson

5 must-have CRM features for future-proof customer service

Dr. Andy Lewis

To market better, make 2019 “The Year of Predictions”

Start your DPA journey by analyzing workforce productivity

Nolan Greene

Start your DPA journey by analyzing workforce productivity

A one-to-one approach to managing customer lifetime value

Matthew Nolan

A one-to-one approach to managing customer lifetime value

Chatbots: From understanding text to understanding customers

Dr. Andy Lewis

Chatbots: From understanding text to understanding customers

Tournament time: Analytics is the answer

Matthew Nolan

Tournament time: Analytics is the answer

The highlander principle of marketing: One customer brain

Dr. Andy Lewis

The highlander principle of marketing: One customer brain

Setting Attainable Goals for AI in Customer Service

Vince Jeffs

Setting Attainable Goals for AI in Customer Service