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Build for Change®

The next best ideas in digital transformation.

Nolan Greene

How RPA and desktop analytics improve customer experience

Employee spotlight: Brendan – from tech writer to tech leader

Kelli Bravo

How consumerism drives transformation in health engagement

Nolan Greene

Survey reveals biggest benefits, challenges to RPA solutions

Elaine Fearnley

How personalization helps airlines make better connections

Michael Fine and Anthony Abdulla

What exactly is case management?

Gerry McCool

The challenge to “design for digital” on an enterprise scale

Mike Asebrook

Contact centers are evolving: 5 capabilities you need now

Nolan Greene

The 3 critical mistakes of RPA (and how to avoid them)

Pete Brown

Cloud: Controls and configuration tips to keep data secure

Andrew LeClair

The potential of empathetic AI

Dr. Setrag Khoshafian

IoT-enabled field services in-motion