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Build for Change®

The next best ideas in digital transformation.

Elaine Fearnley

How personalization helps airlines make better connections

Jeff Nicholson

A smart tech strategy for CCPA and future data privacy regulations

Mark Davies

Next Best Action: How to align around a one-to-one vision

Kevin Billings

How DPA is critical to a cost-efficient 5G rollout

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Baruch Sachs and Leanne Russell

Pega Catalyst™: Applying design thinking principles to speed digital transformation

Susan Taylor

A new game in healthcare value: responsive benefits

Don Schuerman

Drive government efficiency with the 4 dimensions of scale

Next Best Action: Why you need it

Mark Davies

Next Best Action: Why you need it

Start your DPA journey by analyzing workforce productivity

Nolan Greene

Start your DPA journey by analyzing workforce productivity

Jitesh Rohatgi

Improve member engagement using lessons from clinicians

Put the customer first with the right offer at the right time

Axel Wells

Put the customer first with the right offer at the right time

Survey highlights US auto’s service loyalty and revenue opportunities

Steven P. Silver

Survey highlights US auto’s service loyalty and revenue opportunities