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Build for Change®

The next best ideas in digital transformation.

Elaine Fearnley

How personalization helps airlines make better connections

Michael Fine and Anthony Abdulla

What exactly is case management?

Gerry McCool

The challenge to “design for digital” on an enterprise scale

Mike Asebrook

Contact centers are evolving: 5 capabilities you need now

Nolan Greene

The 3 critical mistakes of RPA (and how to avoid them)

Pete Brown

Cloud: Controls and configuration tips to keep data secure

Andrew LeClair

The potential of empathetic AI

Dr. Setrag Khoshafian

IoT-enabled field services in-motion

Jeff Nicholson

A smart tech strategy for CCPA and future data privacy regulations

Mark Davies

Next Best Action: How to align around a one-to-one vision

A day in the life of a Pega intern

Steven P. Silver

Put owners first: Go beyond digitizing automotive aftersales