Unified Messaging - Revolutionizing Your Digital Customer Care

With the increasing demand for digital customer service, contact centers recognize the need to adopt new channels: WhatsApp, Apple Business Chat, Facebook Messenger, SMS, and so on. But adding new channels is not enough to ensure high-quality experiences for your customers - or your employees.

How can we embrace digital service effectively, while boosting customer satisfaction, maximizing agent productivity, and scaling up to meet growing volumes - especially in times of crisis?

Tune in to learn how to revolutionize your digital customer care, starting with:

• Finding the right solution for optimizing agent effectiveness
• Providing efficient and personalized service by empowering agents with a full view of the customer
• Ensuring consistent, high-quality experiences through case management
• Eliminating contacts and wait times through automated self-service

Speakers: Heidi Wettach, Kat Austin

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