Unified Messaging - Revolutionizing Your Digital Customer Care
With the increasing demand for digital customer service, contact centers recognize the need to adopt new channels: WhatsApp, Apple Business Chat, Facebook Messenger, SMS, and so on. But adding new channels is not enough to ensure high-quality experiences for your customers - or your employees.
How can we embrace digital service effectively, while boosting customer satisfaction, maximizing agent productivity, and scaling up to meet growing volumes - especially in times of crisis?
Tune in to learn how to revolutionize your digital customer care, starting with:
- Finding the right solution for optimizing agent effectiveness
- Providing efficient and personalized service by empowering agents with a full view of the customer
- Ensuring consistent, high-quality experiences through case management
- Eliminating contacts and wait times through automated self-service
Speakers: Heidi Wettach, Kat Austin
PegaWorld iNspire | May 4, 2021
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