UCD, COB and COTS

Today there is increased focus on efficiency – it improves service to your customers and reduces costs to maintain MLR. Claims processing, one of healthcare’s most complex transactions, is a perfect target for greater efficiency, especially in the area of coordination of benefits. Hear how United Concordia Dental, a subsidiary of Highmark BCBS, is transforming COB processing, and why they consider Pega both a development tool and a “Commercial Off the Shelf” application.

Speaker(s):

  • Michael Buskey, Director, Enterprise Strategy, United Concordia Dental