Two Sides of the Coin Required for Exceptional Customer Experience (Cx)

Watch this webinar, hosted by Pega’s D. Scott Andrick, featuring a guest speaker from Forrester Research, to hear more on how agent and customer engagement can ultimately drive the customer experience at your bank.

Presenter Information:

  • D. Scott Andrick, Industry Principal, Pegasystems
  • Ian Jacobs, Senior Analyst, Forrester Research