Forrester Total Economic Impact™ (TEI) of Pega Customer Service

To better understand the benefits, costs, and risks associated with this investment, Pega commissioned Forrester Consulting to conduct a total economic impact study. Forrester interviewed six customers with up to five years of experience using Pega Customer Service.

The risk-adjusted results include:

• ROI of 298% and net present value of $35.4M over three years
• $47.3M in total organizational benefits over three years
• $9.8M in savings from reduction in customer service interactions

Read the study to learn more

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